Return policy

Return policy:

According to the EU directive you have the right to return the products for any reason within 14 calendar days of purchase.

The products must be in their original state, sealed, unused. If any of the above conditions are not met, no refund is possible.

Shipping costs of the returned products are solely borne by the customer.

Bioglam natural cosmetics is obliged to pay you within 14 days in a bank account that you will provide us.

If you receive different items from those you ordered due to our fault, follow the procedure described below before opening the outer packaging or container / jar of the product. When we receive your request we will contact you.